Cancellation Policy

Cancellation Policy

– Start of the Cancellation Policy for Consumers –

Cancellation by Explicit Written Declaration

Every customer may withdraw from the concluded contract within 14 days of receiving the goods by sending a written cancellation declaration without stating any reasons. It is sufficient if the cancellation declaration is sent within this period (the date of the postmark applies). In this case, the customer is obliged to promptly return the goods with proof of shipment. The return shipping costs (postage) are to be borne by the customer. If the goods have been used and/or damaged, the customer must pay the seller reasonable compensation for the use, including reasonable compensation for the resulting damage – up to the value of the goods.

The cancellation declaration should be sent to the following address:

Lambert Hofer 1862 GmbH
Address: 1110 Vienna, Simmeringer Hauptstraße 28
Phone: +43 1 740 90 0
Fax: +43 1 740 90 66
Email: office@lamberthofer.at
VAT ID: ATU-25017503
Commercial Register No.: 104707g

Cancellation by Simple Return of the Goods

The customer may also exercise their right of cancellation by simply returning the goods to the seller with proof of shipment within 14 days of receipt, without a written cancellation declaration. To meet the deadline in this case, it is sufficient to provide proof of timely shipment of the goods. The prerequisite for this form of exercising the right of cancellation by simple return of the goods is that the goods are neither damaged nor used and that the return is sufficiently franked. The seller will bear the return shipping costs (postage) only in the case of incorrect or defective delivery.

The risk of return and proof thereof lies with the customer. In the event of a customer’s cancellation (either by explicit declaration or simple return of the goods), the seller will promptly refund the purchase price already paid – shipping costs will not be refunded. For orders placed on open account, a credit will be issued to the customer’s account.

– End of the Cancellation Policy for Consumers –

Notes on the Exclusion of the Right of Cancellation

The right of cancellation does not apply to the delivery of goods that are made to customer specifications or clearly tailored to personal needs, or to the delivery of audio or video recordings or software if the delivered data carriers have been unsealed by you.

Notes on Returns

The modalities mentioned in this section (“Notes on Returns”) are not a prerequisite for the effective exercise of the above right of cancellation.

Customers are requested to notify the seller of the return [Add: phone number and/or email address and/or contact page] to announce the return. This enables the seller to allocate the products as quickly as possible.

Customers are requested to return the goods as a prepaid package to the seller and to keep the proof of dispatch. The seller will, upon request, reimburse the postage costs in advance, provided these are not to be borne by the buyer themselves.

Customers are requested to avoid damage or contamination of the goods. The goods should, if possible, be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the possession of the seller, another suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to inadequate packaging.