Right of withdrawal

– Start of the Cancellation Policy for Consumers –

Right of Cancellation
You may cancel your contract declaration within 14 days without stating any reasons in text form (e.g., letter, fax, email) or – if the item is provided to you before the deadline – also by returning the item. The cancellation period begins upon receipt of this policy in text form, but not before the goods have been received by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before we have fulfilled our information obligations pursuant to Article 246 § 2 in conjunction with § 1 paragraphs 1 and 2 EGBGB, as well as our obligations pursuant to § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. To meet the cancellation deadline, it is sufficient to send the cancellation or return the item in a timely manner.

The cancellation should be addressed to:

Lambert Hofer 1862 GmbH
Anschrift: 1110 Wien, Simmeringer Hauptstraße 28
Telefon: +43 1 740 90 0
Fax: +43 1 740 90 66
E-Mail: office@lamberthofer.at
UID: ATU-25017503
FB-Nr: 104707g

Consequences of Cancellation

In the event of an effective cancellation, the services received by both parties must be returned, and any benefits derived (e.g., interest) must be surrendered. If you are unable to return or surrender the received services or benefits (e.g., usage advantages) in whole or in part, or only in a deteriorated condition, you must provide compensation for the value to that extent. You are only required to provide compensation for the deterioration of the item or for benefits derived if the use or deterioration results from handling the item beyond testing its properties and functionality. Under “testing the properties and functionality” refers to testing and trying out the respective item, as is possible and customary in a retail store. Items that can be shipped as a package must be returned at our risk. You must bear the regular costs of return if the delivered item corresponds to the ordered item and if the price of the item to be returned does not exceed an amount of 40 euros, or if, in the case of a higher-priced item, you have not yet provided the consideration or a contractually agreed partial payment at the time of cancellation. Otherwise, the return is free of charge for you. Items that cannot be shipped as a package will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the sending of your cancellation declaration or the item, and for us with its receipt.

– End of the Cancellation Policy for Consumers –

Notes on the Exclusion of the Right of Cancellation

The right of cancellation does not apply to the delivery of goods that are made to customer specifications or clearly tailored to personal needs, or to the delivery of audio or video recordings or software if the delivered data carriers have been unsealed by you.

Notes on Returns

The modalities mentioned in this section (“Notes on Returns”) are not a prerequisite for the effective exercise of the above right of cancellation.

Customers are requested to notify the seller of the return [Add: phone number and/or email address and/or contact page] to announce the return. This enables the seller to allocate the products as quickly as possible.
Customers are requested to return the goods as a prepaid package to the seller and to keep the proof of dispatch. The seller will, upon request, reimburse the postage costs in advance, provided these are not to be borne by the buyer themselves.
Customers are requested to avoid damage or contamination of the goods. The goods should, if possible, be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the possession of the seller, another suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to inadequate packaging.