{"id":4829,"date":"2025-03-05T14:39:20","date_gmt":"2025-03-05T13:39:20","guid":{"rendered":"https:\/\/www.lamberthofer.at\/right-of-withdrawal-2\/"},"modified":"2025-10-21T19:30:54","modified_gmt":"2025-10-21T17:30:54","slug":"right-of-withdrawal-2","status":"publish","type":"page","link":"https:\/\/www.lamberthofer.at\/en\/right-of-withdrawal-2\/","title":{"rendered":"Right of withdrawal"},"content":{"rendered":"

Cancellation Policy<\/h1><\/div><\/div><\/div><\/div><\/div>

Cancellation Policy<\/p>\n

\u2013 Start of the Cancellation Policy for Consumers \u2013 <\/em><\/strong><\/p>\n

Cancellation by Explicit Written Declaration<\/p>\n

Every customer may withdraw from the concluded contract within 14 days of receiving the goods by sending a written cancellation declaration without stating any reasons. It is sufficient if the cancellation declaration is sent within this period (the date of the postmark applies). In this case, the customer is obliged to promptly return the goods with proof of shipment. The return shipping costs (postage) are to be borne by the customer. If the goods have been used and\/or damaged, the customer must pay the seller reasonable compensation for the use, including reasonable compensation for the resulting damage \u2013 up to the value of the goods.<\/p>\n

The cancellation declaration should be sent to the following address:<\/p>\n

Lambert Hofer 1862 GmbH<\/strong>
Address: 1110 Vienna, Simmeringer Hauptstra\u00dfe 28
Phone: +43 1 740 90 0
Fax: +43 1 740 90 66
Email: office@lamberthofer.at<\/a>
VAT ID: ATU-25017503
Commercial Register No.: 104707g<\/p>\n

Cancellation by Simple Return of the Goods<\/em><\/strong><\/p>\n

The customer may also exercise their right of cancellation by simply returning the goods to the seller with proof of shipment within 14 days of receipt, without a written cancellation declaration. To meet the deadline in this case, it is sufficient to provide proof of timely shipment of the goods. The prerequisite for this form of exercising the right of cancellation by simple return of the goods is that the goods are neither damaged nor used and that the return is sufficiently franked. The seller will bear the return shipping costs (postage) only in the case of incorrect or defective delivery.<\/p>\n

The risk of return and proof thereof lies with the customer. In the event of a customer\u2019s cancellation (either by explicit declaration or simple return of the goods), the seller will promptly refund the purchase price already paid \u2013 shipping costs will not be refunded. For orders placed on open account, a credit will be issued to the customer\u2019s account.<\/p>\n

\u2013 End of the Cancellation Policy for Consumers \u2013<\/em><\/strong><\/p>\n

Notes on the Exclusion of the Right of Cancellation<\/em><\/strong><\/p>\n

The right of cancellation does not apply to the delivery of goods that are made to customer specifications or clearly tailored to personal needs, or to the delivery of audio or video recordings or software if the delivered data carriers have been unsealed by you.<\/p>\n

Notes on Returns<\/em><\/strong><\/p>\n

The modalities mentioned in this section (\u201cNotes on Returns\u201d) are not a prerequisite for the effective exercise of the above right of cancellation.<\/p>\n

Customers are requested to notify the seller of the return [Add: phone number and\/or email address and\/or contact page] to announce the return. This enables the seller to allocate the products as quickly as possible.<\/p>\n

Customers are requested to return the goods as a prepaid package to the seller and to keep the proof of dispatch. The seller will, upon request, reimburse the postage costs in advance, provided these are not to be borne by the buyer themselves.<\/p>\n

Customers are requested to avoid damage or contamination of the goods. The goods should, if possible, be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the possession of the seller, another suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to inadequate packaging.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-4829","page","type-page","status-publish","hentry"],"yoast_head":"\nRight of withdrawal - LAMBERT HOFER<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Right of withdrawal - LAMBERT HOFER\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.lamberthofer.at\/en\/right-of-withdrawal-2\/\" \/>\n<meta property=\"og:site_name\" content=\"LAMBERT HOFER\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/p\/Lambert-Hofer-GmbH-Co-KG-100041946256773\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-21T17:30:54+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.lamberthofer.at\\\/en\\\/right-of-withdrawal-2\\\/\",\"url\":\"https:\\\/\\\/www.lamberthofer.at\\\/en\\\/right-of-withdrawal-2\\\/\",\"name\":\"Right of withdrawal - 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